Privacy Policy

1. Consent and Acceptance

 
Your use of Shihna constitutes your full acknowledgment and explicit acceptance of this Privacy Policy.
If you do not agree to be bound by its terms, please stop using Shihna.
 

2. Personal Information We Collect

 
We may ask you to provide certain personal information that can be used, including:
 

• Account Information: Details you enter during registration, such as full name, email address, mobile number, national ID/Iqama number, date of birth, and password.
• Communication Information: Information provided during customer support interactions or dispute resolution, including full name, mobile number, email address, message subject, and content.

3. How We Use Personal Information

 
Shihna uses collected information for the following purposes:
 

• To provide information to customers.
• To deliver and operate the services.
• To personalize, measure, improve, and better present our services, content, and advertisements.
• To help maintain the safety, security, and integrity of the platform and services.
• To provide support and maintenance.
• To communicate with customers about platform-related matters and respond to inquiries, questions, and comments.
• To contact customers directly or through partners for marketing, research, surveys, and promotional purposes.
• To prevent prohibited or unlawful activities and verify compliance with the Terms & Conditions.
• To send notices about changes to our services or any issues; to investigate and resolve claims or disputes related to service use; or as permitted by law, upon request from regulators and government authorities, and to fulfill our legal obligations.

4. Sharing Personal Information

 
We always maintain the confidentiality and privacy of your personal data.
 We do not sell, trade, rent, or disclose it to any third party outside Shihna except where required by law, court order, or regulatory authority, or to protect Shihna’s rights or the rights of beneficiaries.
 
We may share information with third-party vendors who perform services or functions on our behalf, including marketing, public relations, survey distribution, and fraud prevention. These vendors have access to information only as needed to perform their functions.
 
We may also share information in order to:
 

• Comply with legal processes, valid subpoenas, or court orders.
• Respond to requests from public or governmental authorities.
• Enforce Shihna Terms & Conditions.
• Protect our rights, privacy, safety, and property, as well as those of our customers and others.
• Facilitate business restructuring such as reorganization, merger, sale, joint venture, assignment, transfer, or similar transactions.

5. Data Retention

 
We retain certain personal data linked to your account for as long as you remain a user of our services, including for internal analytics and record-keeping.
 We will not keep personal information longer than necessary for our business purposes or legal requirements.
 Some data may be retained for a limited period after account termination or deletion if required to meet legal obligations or defend legal claims.
 

6. Information Security

 
The security of our customers’ information is important to us. However, no method of Internet transmission or electronic storage is 100% secure.
 We retain customer data only as needed to provide our services and apply administrative, technical, and organizational measures to protect it from loss, alteration, disclosure, or unauthorized access.
 
Users are solely responsible for safeguarding their login credentials and verification codes sent by Shihna, and for not sharing them with others.
 

7. Payments

 
We use third-party payment processors.
 We do not store or collect your payment card details on our systems. Such information is provided directly to our contracted payment providers, who may process your personal data according to their own privacy policies.
 

8. Third-Party Links

 
The Shihna platform may contain links or advertisements leading to websites not owned, operated, or controlled by us.
We are not responsible for those websites’ data collection practices or privacy policies.
Please review the privacy policies of any third-party websites you visit.
 

9. Promotional Messages & Marketing Notifications

 
Shihna may send users promotional notifications or messages, including offers and service updates, if they have opted in during registration.
By enabling this option, users agree to receive such messages via email, SMS, or in-app notifications.
 

10. Cookies

 
Cookies are small text files stored on your device by a web server to remember certain information about your identity and usage.
 Third-party cookies may be placed by services appearing on external websites (e.g., Google). Shihna has no control over third-party cookies.
We use cookies to monitor and analyze ad performance and to personalize content and advertising.

Cookie-based usage includes:
 

• Recognizing your device and tracking platform usage.
• Improving website and service performance.
• Managing analytics and advertising.
• Personalizing your experience, including targeted ads that may interest you.

11. Legal Age

 
In compliance with laws of the Kingdom of Saudi Arabia, the services are not intended for children under fifteen (15) years old.
Minors may only browse the platform under guardian supervision and may not create accounts or conduct transactions.
 
All legal acts—such as registration, account creation, or contract formation—are valid only if performed by individuals aged eighteen (18) or older.
 

12. Changes to This Policy

 
Shihna may, at its sole discretion, modify or update this Privacy Policy from time to time without prior notice, to reflect legal or operational changes.
Updates take effect upon posting on the platform. Continued use of the platform implies acceptance of such changes.
 

13. Contact Us

 
If you have any questions, comments, or complaints regarding how Shihna processes your personal data, please contact us at:
info@shohna.sa